Writing Service-Business Process Management Assignment
Business Process Management Assignment
In this assignment you will analyse, model and design improvement to a business process from a real organisation of your choice. Your submission will take the form of a report to the organisation from which the process comes. You may work individually or in groups of two. Before choosing to work in a pair, carefully consider the following points:
· Group assignments will be expected to tackle more complex processes.
· You must be confident that the person you are planning to work with has a commitment to the work that is equal to yours. Equal marks will be given to each student.
To do
To successfully complete the assignment, you should:
· Identify a business process to use as the basis for the assignment. An ideal business process is one from an organisation where you have worked or a community organisation you have been involved with. This close association is best because it means that you will have the depth of understanding of the chosen process needed to model it accurately, and understanding of the issues associated with it that could be addressed by business process improvement. Alternatively you could interview someone else to gain knowledge about a process they are involved with. If you are unsure what to use please discuss it with your lecturer.
· Model the process using BPMN in Microsoft Visio or other appropriate software.
· Analyse the process to identify issues that could be resolved using business process redesign. Your As-Is model should provide a basis for this.
· Design improvements to the process. For example, consider automating some tasks by using information technology or changing the sequence of activities or making parallel paths in the process. As part of this you must consider why the To-Be process will be an improvement compared to the As-Is process and what performance indicators could be used to measure success of the redesign.
· Model the redesigned process using BPMN in Microsoft Visio or other appropriate BPM software.
· Create a report to the management of the organisation from which the process comes. Note that presentation of the report including formatting and table of contents is very important and that it should be written in professional language suitable for a manager to read. It should be structured as described below.
