Part E As you are completing this activity, please bear in mind that the following initiatives have been mandated to you, as the Training Director, by the upper management at IOC. You must clearly incorporate each of these six (6) initiatives into your response. (24 points)

1. The training must be as cost-effective as possible at the present time. However, they are willing to contribute money to the initial training if there will be a cost savings over the long-term as a result of the training, and if employees added to the customer service staff can benefit from the method you establish.

2. Employees must all receive the training during the same time frame.

3. Training must be consistent from one location to the next.

4. Training should be completed within the shortest amount of time possible.

5. There must be immediate feedback for the employees and those to whom the employees report regarding their progress in learning the new program, without benefit of a face-to-face supervisor or trainer on site to monitor or check their learning status, and with the ability to collect all necessary evaluation results through electronic methods.

6. There will be a need to measure how much the trainees learned and to measure the benefit of the training through the calculation of ROI.