Tag: customer complaints

Although customer complaints are commonly dreaded, the feedback from the customer can actually give the services organization an opportunity to improve its quality of services and build customer loyalty. The manner in which a complaint is handled, however, will determine Read More …

Although customer complaints are commonly dreaded, the feedback from the customer can actually give the services organization an opportunity to improve its quality of services and build customer loyalty. The manner in which a complaint is handled, however, will determine Read More …