Research Paper-Bureaucratic Control Systems
This week’s Assignment consists of watching a scenario about Sandwich Blitz, Inc. and reading thetextbook section on Bureaucratic Control Systems in the Bateman and Snell text.Lei noticed what appeared to be a discrepancy in the time sheet of one of the customer associates.When she asked the location manager about this, she learned that the team supervisor had allowedthe associate to report hours not actually worked in this pay period, thus receiving pay for time not yetearned. Lei did not like this practice and immediately viewed this as a control issue.
After checkingthe employee handbook which had been in effect since she and Dalman were actively managing thesingle location, she discovered that this practice was not covered. She also realized that many of theduties that employees were expected to do and were in fact, evaluated on were also not clearly addressed.
After reading the scenario above, the textbook section on Bureaucratic Control Systems, andcompleting the practice Learning Activities in this unit, describe how Dalman and Lei can create themissing section of employee handbook by describing how the four step control process could beimplemented to correct the problem of misreporting hours.
