RЕDЕSIGNING ЕMЕRGЕNСY DЕРАRTMЕNT РRОСЕSSЕS BY АРРLYING LЕАN РRINСIРLЕS

1. Background of lean
   • a brief history of lean
   • the principles of lean
2. lean in the service sector

2.1 the types of waste in the service sector

3. lean implementation

3.1 critical success factors of lean implementation

3.2 challenges of lean implementation

3.3 lean tools and techniques

3.4 benefits of lean implementation

4. Lean healthcare

4.1 lean in the emergency department

5. The role of simulation in lean