Operational Management & Cost Control

Read the chapter called ‘Bigfoot’ from Anthony Bourdain’s book ‘Kitchen Confidential’ (2000)Below are 7 quotes taken from the chapter. Address each quote separately and outline in detail what it refers to in the actual text. Then explain its significance or insignificance within the hospitality industry. Back up your work with examples taken from the course as well as your own research: 1. ‘That’s not my job was not in the Bigfoot phrase book’ 2. ‘Character is far more important than skills or employment history’ 3. ‘Purveyors hated his guts’ 4. ‘Bigfoot paid his purveyors on time’ 5. ‘The entire restaurant was simply an extension of his central nervous system 6. ‘I can still walk into a West Village bar (New York) and tell immediately if the bar manager is a graduate of Bigfoot University’ 7. ‘I have to know everything, that I should never be surprised’ B) Provide one positive and one negative example of any aspect of ‘Control’ encountered whilst working in the industry or any other practical experience. Then provide a detailed solution for the negative example.

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