Requirement-Information Technology Assignment Help
Scenario:
You run the IT Department of a 3,000 person Company with five business units. The CEO has decided that in order to improve morale and attract millennial talent, she wants to allow for telework (working from home) on a regular schedule for 2,500 of those employees as they and their positions are deemed able to effectively perform their work in that manner.
From the IT Perspective, the changes being introduced will create changes to many models of delivery and support, your job is to provide at a minimum but not limited to:
Service: Allowing telework for 80%+ of the workforce – also don’t forget about the 20% that will remain in office!
Service Strategy Activities (Each bullet point is a bold title)
- The definition of the scope of this effort from the IT perspective
- The business case for this service change
- Impacts to the service portfolio
- What are the Service Level requirements that must be met?
- Address at least at a planning level of
- financial management
- demand management
- Business relationship management
Service Design Activities (Each bullet point is a bold title)
- How you will perform Design Coordination?
- Adjustments within
- Service Catalog Management
- Capacity Management
- Information Security Management
- Supplier Management
Rules of Engagement:
The perspective should be from the head of the IT department and for the purpose of explaining how you will bring in this new service and what aspects you’ll work as part of that service introduction into operation.
Note:
Paper must be based on ITIL best practice.
