Title ABC/123 Version X

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Effective Consumer Relations HCS/131 Version 5

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You are working as a manager in a local hospital. You received some patient satisfaction survey data, and you were asked to review the data and consider the impact on consumer relations.

Review the Patient Satisfaction Survey below:

Hospital Patient Satisfaction Survey

Patient Satisfaction Indicator	Current Performance	Goal
Hospital cleanliness	8.2	> = 9.2
Overall patient satisfaction with doctors	7.6	> = 9.2
Average patient wait time	13 minutes	< = 15 minutes
Overall patient satisfaction with hospital	9.7	> = 9.2

Complete the following prompts based on the chart provided above.

Patient Satisfaction Strength

· Identify a patient satisfaction indicator that could be considered a strength for the hospital based on its current performance and the hospital’s goal.

· Identify a strategy the hospital could use so that this indicator remains a strength in patient satisfaction.

[Insert Response]

Patient Satisfaction Weakness

· Identify a patient satisfaction indicator that could be considered a weakness for the hospital based on its current performance and the hospital’s goal.

· Identify a strategy the hospital could use so that this indicator does not remain a weakness in patient satisfaction.

[Insert Response]

Patient Satisfaction Opportunity

· Identify a patient satisfaction indicator that could be considered an opportunity for the hospital based on its current performance and the hospital’s goal.

· Identify a strategy the hospital could use so that this indicator could transform into a strength in patient satisfaction.

[Insert Response]

Explain the importance of effective consumer relations in the health care industry.

· Consider the role data (e.g., surveys) plays in effective consumer relations.

· Consider the role communication plays in effective consumer relations.

[Insert Response]

Cite any peer-reviewed, scholarly, or similar references used to support your assignment

[Insert references used]

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