1. Describe the problems associated with the pilot compensation system at Xiamen Airlines.
2. Describe the major changes that were made to the design of the pilot compensation package.
3. Describe how these changes helped to improve employee motivation.
4. Besides salaries and bonuses, what were some of the other human resources/leadership
practices that Xiamen Airlines used to retain experienced pilots and increase their
engagement?
5. If you were the HR director at Xiamen Airlines, what would be your concerns with the new
compensation system? How would you plan to address them?
6. What important OB-related lessons can we learn from this case?
In your write-up, you should not just include a list of the questions and your answers. Instead, you should use the questions to create an analysis of the assigned case.
