The Change Intervention at David Jones
You are an Organisational Development practitioner. You have received a call from a colleague, requesting your thoughts on a OD consultancy he is working on. He would like to hear your thoughts and analysis of a change intervention which is being conducted at David Jones.
Your task is to read this project file, and provide a response to the questions your colleague has posed to you. In addressing these questions, you will need to demonstrate your superior critical thinking and problem-solving skills and comprehension of change management theories, concepts and processes
The questions you must address in your analysis include:
Which model of planned change best describes the change process employed by David Jones?
Think about the various change processes we discussed during the semester. Which,
Diagnostic Models key reading for this is: Weisbord, M.R. 1976. Organizational diagnosis: Six places to look for trouble with or without a theory. Group and Organization Management, 1(4): 430-37.
Designing interventions key reading for this is: Waddell, D., Creed, A., Cummings, T. G., & Worley, C. G. 2017. Organisational Change, Development and Transformation. (6th edition) Australia: Cengage, Chapter 5 (pp. 177-183)Consider the elements of these change processes.
Can you find evidence of these elements in the case study? Highlight and annotate the evidence.
The trick here is knowing what to look for in the case so revise the change processes before you start reading the case study.
Do you agree with the changes being made in this current restructure of David Jones? If not, why? Can you suggest any other changes that the CEO should consider?
- First, identify the core problems facing David Jones that necessitated the change process.
- Identify the changes made in the restructure by reading the case study. List the changes.
- Having read the case, consider whether the changes made have addressed the initial problems identified in the first point? Be specific in your discussion.
Think about the change management styles we discussed. (Hint: Dunphy and Stace, p.54 of the text book: Organisational Change: Development and Transformation by Dianne, W., Andrew, C., Thomas, G. C., & Worley, C. (2016) (6th edition).
