Identify differences in the following processes:
How are in-store orders taken?
Are the products prepared to order, or are they prepared ahead of time and delivered from a storage bin?
How are special orders handled?
How are sandwiches assembled?
Is a microwave oven used in the process?
How are other common items, such as french fries and drinks, handled?
Scenario:
Fast-food restaurants have evolved over time. Today, most fast-food restaurants provide an assortment of “healthy” options, in addition to traditional favorites such as hamburgers and french fries. Although fast-food franchises are widespread and very popular, they can have significant differences in processes. How these processes are managed may have an impact on your fast-food restaurant preferences. Instead of considering fast-food restaurants from the consumer’s perspective, this assignment asks you to consider fast-food restaurants from the production manager’s viewpoint.
