PLEASE FOLLOW INSTRUCTIONS AND GRADING POINTS CRITERIA BELOW

Case Study Analysis and Discussion

The case study is provided to you (an acting consultant) in five parts, as follows:

· Part 1 is a contextual description of the company and how it carries out its business.

· Part 2 is a letter from a Mr. James Baker, a one-time employee of Metro Services.

· Part 3 is a synopsis of the principles and the business conditions.

· Part 4 is a synopsis of the spokesperson’s role and agenda; some of the problems are further defined.

· Part 5 contains the results of a ten-item survey that was given to the employees, with the items and results shown.

You have been asked (retained) by Metro’s management to study the five existing documents and identify:

· The positives (for resolution) and negatives (for resolution) in favor of the management group and in favor of the employee group

· Points of contention related to the positives and negatives. Any of these points can relate to or create conflict conditions

· A time-phased strategy to address the conflict and recommendations for change and resolution

Submission Details:

· By the due date assigned, submit your responses to the Discussion Area. Through the end of the module, review and comment on at least two classmates’ responses.

All written assignments and responses should follow APA rules for attributing sources

Discussion Grading Table	Maximum Points
Quality of initial posting, including fulfillment of assignment instructions	16
Quality of responses to classmates	12
Frequency of responses to classmates	4
Reference to supporting readings and other materials	4
Language and grammar	4
Total:	40