how can we improve our understanding of the concept of quality? Please give an example of a situation in which you experienced good quality product or service with your supplier and a situation in which you had poor quality goods or service from your supplier.

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Why is defining quality so difficult? How do you define it?

how can we improve our understanding of the concept of quality?

Please give an example of a situation in which you experienced good quality product or service with your supplier and a situation in which you had poor quality goods or service from your supplier.

Why did you think the product or service was good or bad?

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