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ADDENDUM | © 2017 YOUNG RABBIT PTY LTD, AUSTRALIAN PACIFIC COLLEGE
BSB51915 DIPLOMA OF LEADERSHIP AND MANAGEMENT | OPERATIONAL PLANNING_V2.8
ADDENDUM | © 2017 YOUNG RABBIT PTY LTD, AUSTRALIAN PACIFIC COLLEGE
BSB51915 DIPLOMA OF LEADERSHIP AND MANAGEMENT | OPERATIONAL PLANNING_V2.8
ASSESSMENT 2
Course Name
BSB51915
Diploma of Leadership and Management
Subject/module Operational Planning
Assessment method Written Assessment
Weighting 50%
Units of Competency
BSBMGT517
Manage Operational Plan
Instructions
1. Assessments should be completed as per your trainer’s instructions.
2. Assessments must be submitted by the due date to avoid a late
submission penalty.
3. Plagiarism is copying someone else’s work and submitting it as your
own. You must write your answers in your own words or appropriately
reference your sources. A mark of zero will be given for any assessment
or part of an assessment that has been plagiarised.
4. A list of references must be included.
5. You may discuss your assessments with other students, but submitting
identical answers to other students will result in a failing grade. Your
answers must be yours alone.
6. Your trainer will advise whether the assessment should be digitally
uploaded or submitted in hard copy. Assessments that are digitally
uploaded should be saved in pdf format.
7. You must pass both assessments in the subject to pass the subject.
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ADDENDUM | © 2017 YOUNG RABBIT PTY LTD, AUSTRALIAN PACIFIC COLLEGE
BSB51915 DIPLOMA OF LEADERSHIP AND MANAGEMENT | OPERATIONAL PLANNING_V2.8
Written Assessment
1. Complete the following and present it as a portfolio Project
You have been employed to develop a new department named the Training
and Development of the Administrative and Sales Team for your employer
at a Personnel Recruitment Company. Due to demand they have opened two
offices, one in Melbourne and one in Adelaide. This expansion has led to a
tight budget within the organisation for the fiscal year. You need to keep the
budget at a minimal amount.
The Strategic Goal that you has been asked to concentrate on is to Increase
Sales by 8% by the end of 2011.
Five staff in the Administration department handle enquiries in regards to
sales to the organisations that they provide with personnel (both permanent
and temporary.
There are ten Recruitment Personnel who have the primary responsibility to
manage their case load and follow up leads for new opportunities.
As a well established organisation, Excel Personnel is a family owned
company that believes in gaining and retaining customers through customer
service excellence. Though the company has managed to retain their long
standing personnel, several of their newer clients have changed recruitment
companies in the last six months. Concerned with the loss of clients and no
trend in the customers’ move, the Board of Directors have decided to train
their team on the latest customer service skills.
For this project:
f All plans, goals and recommendations must flow together to support the
strategic plan
f You may vary your plans, goals, strategies and recommendations as you
progress through each part of this project. Put a line through the change
and briefly outline why you made an update on the operational plan. This is a
normal part of the development of a plan. As new information is introduced,
you may decide to change your operational plan
f This is a preliminary operational plan that you are drawing up, so use bullet
points (unless advised by your trainer).
You have been asked to develop an operational plan. In the report you must:
1. Clearly state the operational goals and how they are related to strategic plan
(3 marks)
2. List resources and funds to meet these goals (3 marks)
3. Identify the relevant personnel that you should consult with in regards to
the operational goals and the resultant action plans required to meet the
operational goals (3 marks)
4. Include what communication methods should you recommend to maintain a
record of the consultation process Why? (3 marks)
5. Include what feedback processes you would recommend should be put in
place (3 marks)
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ADDENDUM | © 2017 YOUNG RABBIT PTY LTD, AUSTRALIAN PACIFIC COLLEGE
BSB51915 DIPLOMA OF LEADERSHIP AND MANAGEMENT | OPERATIONAL PLANNING_V2.8
ADDENDUM | © 2017 YOUNG RABBIT PTY LTD, AUSTRALIAN PACIFIC COLLEGE
BSB51915 DIPLOMA OF LEADERSHIP AND MANAGEMENT | OPERATIONAL PLANNING_V2.8
6. Include what KPIs you would recommend to measure organisational
performance in regards to the training (Write at least two) (2 marks)
7. Create at least two contingency plans if the employees in both departments
do not meet the KPIs. (4 marks)
8. Develop a business proposal (discuss this with your trainer and as a class
using what you have learnt to develop and priorities your strategies).
(15 marks)
9. Draw a flow chart of the relevant parties who you should obtain approval
from for this business proposal (3 marks)
10. You need to also briefly outline how you would recommend that staff have
the plan communicated to them. Use at least one smart goal to measure the
team members demonstrate an understanding of the proposal (5 marks)
11. The organisation has two external recruitment personnel who are contracted
as a supplier by referring potential customers to Excel Personnel. They have
both recently slowed down in referring customers to Excel Personnel. Briefly
outline in bullet points how you would strengthen the supplier relationship
with them (5 marks)
12. Based on your KPIs, Smart goals, communication and feedback processes
and the organisation’s operational plans, recommend what and how you will
measure performance? (3 marks)
13. Develop one tool based on your recommendations. (This tool must reflect the
goals) (3 marks)
14. How will you monitor financial information? What do you need to watch for
when reviewing this information? Why? (3 marks)
15. Based on information that you have already received when you spoke to staff,
there seems to be a mixture of performance and lack of skills with staff.
Some of these problems stem from the Department Managers. How would
you handle any under-performance issues in regards to these skills and the
level of performance? In this answer, please refer to the factors that affect
output and quality to justify a lack of skills and performance (10 marks)
16. There is a lack of openness and trust between the departments and this is
having a negative impact on morale. Recommend ways in which you can
overcome this (3 marks)
17. Draw a flow chart on the processes that you believe should be put in place
for the approval of any variations to this plan (Include who you should consult
with in this flow chart) (3 marks)
18. Using the documents that you have recommended in this project and
developed, draw a flow chart on how the variation should be implemented
after it has been approved. (3 marks)
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