Assignment Help: Who are the customers and what are their characteristics?

 

Assignment Help: Who are the customers and what are their characteristics?

Supply Chain

• Supply/Suppliers: How do you select and audit suppliers?
• Inputs: How do you control the quality of the inputs—rely on suppliers quality processes, inspect all incoming materials?
• Process: What are the specs (plans, diagrams, etc.) and process plans, the process flow, and work instructions? What are the quality characteristics; are they built into the process, e.g., QFD and reliability? What are the most important characteristics? What are the quality costs? Should you be using SPC? Does the process add value; is it Lean?
• Outputs: Should you be performing statistical inspection? What sort of testing and quality assurance do you need? Is your gage and measurement system OK?
• Customer/Consumer: How do you handle external failures, e.g., repairs and returns? How do you relate to customers?

 

• Customers and suppliers. Pick a real process. The process could be as simple as drilling a hole or as complex as an organization (which is really just a very big process). Describe the process (organization, whatever), e.g., its size, purpose, location, and other pertinent characteristics). Describe the SIPOC model as follows. You could write a book about the following; remember the approximately 5-page length.
  1. Supply: include how suppliers are selected and managed, and how quality of suppliers is ensured.
  2. Input: what are the various resources, supplies, and other inputs. How are they obtained, stored, and managed (and other pertinent factors)?
  3. Process: what processes, activities, and procedures are performed (how do the inputs get transformed into the outputs)? How are the processes managed (e.g., are they standardized, formally stated, etc. and other pertinent factors)?
  4. Output: what are the products, services, or other deliverables? How is their quality controlled, how are they managed, delivered to customers, and other pertinent factors?
  5. Customer: Who are the customers; what are their characteristics? How are they managed and communicated with?